EARGAUGES.NET Policies & Frequently Asked Questions
Packaging and Return Instructions
We do not accept any returns or exchanges on products already mailed out due to sanitation regulations. Once a product is shipped out, we have to assume it has been worn for the safety of all EarGauges.net customers .Sorry for the inconvenience. ALL SALES ARE FINAL!
At Eargauges.net, we take great pride in our reputation for quality plugs for an excellent cost. All of our jewelry is unworn, and due to sanitary reasons, we cannot accept returns on any orders unless there is a problem with the jewelry.
We want our customers to be happy, but it is your responsibility to order the right gauge/size. If you are not sure of your gauge/size, please visit your local tattoo/piercing shop and they can definitely help you out.
If you do have a problem or defect with your plugs, please e-mail us or use the contact form on the contact page within 3 days of receiving the shipment. Make sure to include your name, order number, and issue in the e-mail, and we gladly fix the problem.
Frequently asked Questions:
Payments we accept:
Visa, Mastercard, Discover, American Express, Paypal, Google Checkout
How do I know if my order went through?
After your payment has been processed, you will almost immediately receive an e-mail from us confirming the order has been placed.
What countries do you ship to?
We will ship to anywhere in the world. Please note, International orders take 20-35 business days due to custom regulations.
How do I know if my order has been shipped?
What shipping options do you provide? How much do they cost?
We provide a variety of shipping options to accommodate your needs.
USPS First Class Mail- $2.95, Free for any order over $25.00- The minimum shipping option (used for all USA packages unless otherwise specified) and for any FREE SHIPPING (over $25) orders. Usually shipped in 3-5 days from date of purchase. Can take anywhere from 3-14 days to arrive for domestic orders.
USPS First Class International- $2.95, Free for any order over $25.00- The only shipping option for International orders at this time. Ships in 3-5 days from date of purchase. Takes anywhere from 20-30 days for arrival. PLEASE NOTE: International shipping is expensive. We try to control these costs for you. However, some global shipments may have import taxes or fees due at arrival. You are responsible for these fees. Also, global shipments can be delayed through customs for up to 6 weeks. We cannot control these delays and are not notified when they happen. Your best bet is to BUY INSURANCE!
USPS Priority Mail- $6.00 Flat Rate- ships in 1-3 days from date of purchase. Guaranteed delivery within 3-5 days in most domestic areas.
UPS- $15.00 Flat Rate- ships in 1-3 days from date of purchase. Guaranteed delivery within 7 days. Automatic insurance provided for lost packages.
ADD INSURANCE- $2.00- You can find the ADD INSURANCE button for free shipping options here: http://www.eargauges.net/accessories-aftercare/shipping-insurance.html Adding insurance is protection against a lost package or a package that is never delivered. This is the only way we will re-ship lost packages.
Why should I add insurance to my shipping option?
Insurance is protection against a lost package or a never received package. We will only re-ship the order if insurance was purchased. It is only $2.00 extra for piece of mind.
How do I track my order?
After your order has been shipped, you should receive an e-mail confirming shipment has taken place. Every order is issued a delivery confirmation number for your convenience.
USA orders- The delivery confirmation number will allow you to track your package as it travels across the US.
International orders- The delivery confirmation number will allow you to know we shipped your package in good faith. However, it will most likely not be updated through customs. This is the only way we can ship for a low cost to our international (including Canada) orders.
What if I put the wrong address on my shipping information?
Believe it or not, this happens quite often. If you realize you put the wrong address before it has been shipped out please contact us asap. However, if your product has already been shipped out, most likely it is on it's way back RETURNED TO SENDER. In the case of "returned to sender" you will need to purchase new shipping. Please contact us for further instructions.