EARGAUGES.NET Policies & Frequently Asked Questions

Frequently asked Questions:

Payments we accept:

Visa, Mastercard, Discover, American Express, Paypal, Google Checkout

How do I know if my order went through?

After your payment has been processed, you will receive an e-mail from us letting you know it has gone through.

What countries do you ship to?

We will ship to anywhere in the world. Please note, International orders take 20-35 business days due to custom regulations.

How do I know if my order has been shipped?

After we ship the order, you will receive another e-mail confirming the shipment has been made.

What if its been a week and I still haven’t received an e-mail or a package?

Please feel free to e-mail us at customerservice@eargauges[dot]net if you have any questions, comments, or concerns.

What if I put the wrong address on my shipping information?

Believe it or not, this happens quite often. If you realize you put the wrong address before it has been shipped out please contact us asap. However, if your product has already been shipped out, most likely it is on it's way back RETURNED TO SENDER. In the case of "returned to sender" you will need to purchase new shipping. Please contact us for further instructions.

Packaging and Return Instructions

We do not accept any returns or exchanges on products already mailed out due to sanitation regulations. Once a product is shipped out, we have to assume it has been worn for the safety of all EarGauges.net customers .Sorry for the inconvenience.

At Eargauges.net, we take great pride in our reputation for quality plugs for an excellent cost. All of our jewelry is unworn, and due to sanitary reasons, we cannot accept returns on any orders unless there is a problem with the jewelry.  ALL SALES ARE FINAL! We want our customers to be happy, but it is your responsibility to order the right gauge/size.  If you are not sure of your gauge/size, please visit your local tattoo/piercing shop and they can definitely help you out.

If you do have a problem or defect with your plugs, please e-mail us or use the contact form on the contact page within 3 days of receiving the shipment. Make sure to include your name, order number, and issue in the e-mail, and we gladly fix the problem.

What is ear stretching?

Stretching is one of those ancient modes of artful body modification that have resurged in the recent years. Stretching is conducted through gradual increase of a pierced hole in the various parts of the body, most of the time done on the earlobes. From a single pierce, a hole is slightly stretched and small tissue tears are formed that should be maintained until the torn areas have healed. The same process is repeated over time until the desired stretch or hole is achieved.

How long do I have to wait before getting the next stretch?

Every human body is different; hence, the safest consideration would be not to follow a time frame that worked for others who have undergone stretching. What is important is your first or initial stretch, or the first pierce should have healed completely before you undergo another stretching. This usually takes four weeks, but it’s best to wait another two to three weeks before going further. It’s safe to say that stretching should be done once every two months.

How far is beyond return?

Again, every human body is unique, and with stretching being an inexact science, stretching should be considered individually. Being so, stretched ear lobes will shrink up to different measurements, with 2 gauge considered by pros of the art as the “point of no return”. This means you will most likely bear with that wide gap until you are an old person.

Should I see a doctor if there’s gunk in my jewelry?

No cause for alarm, actually. If your ears have healed, the gunks you see are simple dead cells that have collected in the jewelry since they have nowhere else to go. The amount of white substances varies as well, depending on the amount of shed cells, as well as the jewelry material. You might have noticed a smell as well, and you might be thinking it’s an infection. No, it’s not. It’s natural and you shouldn’t freak out.

Help! It’s a blow out! What do I do?

Blowouts happen when your ears are not ready to stretch.

To ease yourself of any discomfort and pain, and save yourself from the worst scenario which is infection or having to undergo minor surgery, immediately downsize. Why? If you insist on ignoring the blowout, it will most likely heal by itself and give you a scar. Next, every piercing should be treated well with sea salt soaks and proper hygiene should be maintained.